Heating Support | Energy Coordinating Agency

For New Castle County residents seeking repair or replacement for your gas, oil, or electric heating system, call us or apply online following the steps below.

302-803-6935

This is not an emergency service. While we do our best to work quickly, we cannot guarantee repairs or replacements in crisis situations. For emergency support, please contact Milford Housing Development Corporation online or by phone at 302-422-8255.

Eligibility & Requirements

Eligibility requirements for heating support include:

Residential housing
- Rowhomes, single family homes, and trailers all acceptable
- No multi-family homes
Homeowners and renters
- Renters must have landlord permission and a copy of rental agreement
Income not greater than 200% of the Federal Poverty Level
- Not sure if that’s you? Check here.

Apply Online

Name(Required)

First Last

Address(Required)

Street Address Address Line 2 City State ZIP Code

Email(Required)

Please use a consistent primary email so that we can link this form submission with your other information!

Preferred language

Mobile phone number(Required)

Alternate phone number

Emergency Contact Name(Required)

First Last

Emergency Contact Phone Number(Required)

Are you currently employed?(Required)

Yes

No

Monthly Income(Required)

Income Source(Required)

Race(Required)

Gender(Required)

Date of birth(Required)

Do any of these apply to you currently?

I am disabled

I am homebound

None of the above

Housing Type(Required)

Primary Heating Fuel(Required)

# Stories / Floors(Required)

(if multifamily building: floors of the space for your household, not of the building)

Are you facing any of these issues currently?

Roof leak

Water issues

None of the above

Number of Household Members(Required)

Including you

Who else is in your household?

Name	Actions

There are no Household Members.

Documentation

Social Security Cards or letter from the Social Security office showing the SSN(Required)

No other proof will be accepted

Accepted file types: jpg, gif, png, pdf, Max. file size: 5 MB.

Photo ID(Required)

For all adults over 18 years old

Drop files here or

Accepted file types: jpg, gif, png, pdf, Max. file size: 5 MB.

Birth Certificates(Required)

For all adults over 18 years old

Drop files here or

Accepted file types: jpg, gif, png, pdf, Max. file size: 5 MB.

If applicable: Proof of Qualified Alien Status (Lawful Permanent Residency)

Proof of ownership via deed or title and county taxes

Accepted file types: jpg, gif, png, pdf, Max. file size: 5 MB.

Proof of ownership(Required)

Proof of ownership via deed or title and county taxes

Accepted file types: jpg, gif, png, pdf, Max. file size: 5 MB.

Proof of Delaware Residency(Required)

Current driver’s license with current address
Or non-driver ID card, with current address
Or mortgage statement
Or utility or cable bill
Or bank statement with DE address

Accepted file types: jpg, gif, png, pdf, Max. file size: 5 MB.

Proof of Income(Required)

Paystubs for the last 3 months
Or year-to-date pay stub if a household member has worked at the same company for 1 year or more.
Or proof of tax records for self-employed
Or NO INCOME DECLARATION from State Service Center
Or Proof of Disability Documentation
Unearned Income (SSI, SSD, Unemployment, Pension, GA, Other)

Drop files here or

Accepted file types: jpg, gif, png, pdf, Max. file size: 5 MB.

Energy usage(Required)

Attached current copies of your electric, natural gas, and propane bills with current address and account numbers

Drop files here or

Accepted file types: jpg, gif, png, pdf, Max. file size: 5 MB.

Agreement

I (Applicant) certify that I have read and fully understand the information on this application and that it is true and correct. I agree to notify ECA of any changes to this application within ten (10) days. I certify that this is the only application submitted from or on behalf of my household. I understand that it is against the law to make false statements and that I will be subject to prosecution if I do. I understand the right to a fair hearing if I am dissatisfied with the application process or eligibility decision. I authorize ECA and the Department of Health and Social Services (DHSS) to obtain information about my utility / heating costs, usage, and billing history from my Vendor(s). I authorize ECA and my Energy Services Provider to disclose my customer data. Please note that the Energy Services Provider will have no control over the data disclosed pursuant to this consent and will not be responsible for monitoring or taking steps to ensure that DHSS maintains the confidentiality of the data or uses the data as authorized by the applicant. I further agree to hold harmless and/or release my Energy Services Provider against any claims, losses, demands, damages, or liability of any kind caused by or allegedly caused by such data and/or contractual work. I am aware and I agree as the applicant that ECA and their subcontractors will perform a Final Inspection after the heating repair/replacement services are completed. I authorize ECA to refer my application to programs within State Agencies as deemed beneficial to my household. Eligibility for the Program (RRHACE) does not guarantee Replacement/Repair services will be provided.

Signature(Required)